Advanced MSP Automation to Level Up Your Operations in 2025

ByYour Automation

From AI ticket triage to M365 mastery – here’s what to automate next.

Now that you’ve covered the basics of MSP automation, it’s time to go deeper. These next five automations help scale your operation, improve security, and reduce support noise. These are all especially important for MSPs navigating complex client environments.

Let’s dive into five advanced workflows powered by Rewst and start your journey into advanced MSP automation.

6. ⚠️ Security & Compliance Alerts

Rewst integrates with Microsoft 365, Duo, and your PSA to alert you when security changes occur like Conditional Access updates or Duo bypass.
✅ Benefits: Proactive risk mitigation and stronger audit trails.

7. 🔄 Password Resets

The average password reset takes 10–15 minutes. Rewst enables users to initiate their own resets via a form or login prompt fully integrated with your PSA.
✅ Benefits: Saves hours, reduces errors, and improves SLA response.

8. 📧 Microsoft 365 Management

Rewst automates common M365 tasks like mailbox permissions, Out of Office messages, and quota monitoring.
✅ Benefits: Keeps your admin house in order with less human effort.

9. 🛡️ Multi-Factor Authentication (MFA) Reporting

Need to prove MFA compliance across your clients? Rewst generates reports using Microsoft Graph to show who’s compliant and who’s not.
✅ Benefits: Compliance clarity and client peace of mind.

10. 🤖 AI Ticket Categorisation

Our final suggested advanced MSP automation is ticket categorisation. Rewst uses AI to analyse and sort tickets by sentiment and priority, no more manual triage.
✅ Benefits: Improved routing, faster response, better client outcomes.

You Don’t Need 100 Automations — Just the Right 10

These 10 prebuilt workflows (called Crates) help MSPs like yours unlock value without custom code or months of development. Want to see how they’d work in your environment? Book a call and let’s map your first automation.

Part 1 of this guide gives you the 5 Automations you should do first. Read it here.