Top 5 Automation Use Cases Every UK MSP Should Implement First

Save hours, reduce human error, and boost efficiency – all without lifting a script.

If you’re an MSP still manually handling ticketing, onboarding, and documentation then you’re burning time and budget. Automation isn’t just for the big players anymore. With platforms like Rewst, you can streamline repetitive tasks, slash errors, and reclaim hours every week even if your team is small.

In this post, we’ll explore the top 5 automation use cases we recommend to every UK MSP with 10–70 staff. These are the quick wins that deliver serious ROI.

1. 🚀 Onboarding New Users

Manual onboarding is error-prone and time-consuming. Automating it with Rewst allows you to provision licenses, groups, mailboxes, and access in one go. No more checklist chaos.
✅ Benefits: Save time, reduce errors, and give clients a smoother Day One experience.

2. 👋 Offboarding Terminated Users

When staff leave, there’s usually a lag in removing access. Rewst automates offboarding to securely revoke credentials, reset access, and log activity.
✅ Benefits: Improves security, reduces liability, and ensures a clean IT handoff.

3. 💷 Billing & Licensing Accuracy

You might be leaving money on the table due to outdated contracts or missed licenses. With automation, Rewst pulls real-time licensing and usage data to update PSA contracts directly.
✅ Benefits: Maximise revenue and bill clients accurately every time.

4. 🗂️ Client Environment Documentation

Still manually entering user info into ITGlue or Hudu? Rewst integrates directly and updates records automatically when users are added or changed.
✅ Benefits: Centralised, up-to-date documentation you can rely on.

5. 🔐 Just-in-Time Admin Access

Instead of keeping admin accounts active 24/7, Rewst lets you automate time-limited admin access via AD.
✅ Benefits: Enhanced security, compliance, and control.

Final Thoughts for Part 1
These five automations are fast to implement and deliver a serious return on effort. Want to know what’s next? In Part 2, we’ll cover advanced automations that improve security, compliance, and AI-driven ticket management.